Terms of Services

General

Where relevant, you agree to provide us with sufficient detail about, and access to, your services, policies and systems to enable us to provide the service to you and your customers. Notetech Support Solutions will not be responsible for any problems or downtimes of your servers and any kind of service interruption due to server downtime.

Billing

All accounts are set up on a monthly pay basis. It is the customers responsibility to inform Notetech on changes in any delays, via e-mail address .

Pricing

Notetech reserves the right to change pricing terms and services at anytime. New clients for current customers are subject to the current fees at the time the new account is opened.

Response Time

Notetech offer an average guaranteed response time of 20 to 30 minutes. A “response” means that a developer has read the need, assigned it to the most appropriate technician (or himself) to handle your specific problem, and responded stating that the resolution process has started. Sales, billing, or any other non-support related issue is not covered under our response time guarantee.

Data Backups

The customer explicitly agrees to make daily or weekly backups of all sensitive and important data. This data includes, but is not limited to any and all client data, hosting account data, server configuration data, and any other data that the customer deems important for the daily operations of the company and or servers. These backups are meant to provide a solid restore point in the event of an emergency or accident or mistake. If a mistake, accident or emergency did occur, then the customer would have a recent backup of all missing or corrupted or modified data necessary to resolve the emergency situation. Full backups of all systems must be in place prior to the Notetech starting and are the sole responsibility of the customer to maintain.

Fair Use Policy (FUP)

We give prior importance to the quality of work we do. We cannot compromise our quality of service we offer to our customers because of a single customer’s high work load. If we feel any one is abusing this, at our sole discretion, we reserve the right to limit the amount of concurrent open issue. We reserve the right at our sole discretion to terminate any account whose amount of developer time consumption negatively effects our other customers.

Acceptable Use Policy (AUP)

Abusive material against Notetech employees will not be permitted. Harassment and using of abusive words through phone, e-mail, chat or any other means of electronic communications is prohibited. Notetech reserves the right to, without notice, suspend or terminate the user’s account for any serious AUP violations.

Negative Feedbacks

We value the effort of making a business successful and the continues handwork of several years. We have very good reputation among the companies around the globe and are trying our maximum to retain that goodwill with utmost care. And so, we did not tolerate the posting of negative feedbacks about Notetech on any public forum before submitting a email to our Quality/Escalation department. Such activities cannot be tolerated and will result in immediate account termination without any services. We have utmost respect for all of our clients and do anything and everything possible to keep all of our clients satisfied. All we ask is to discuss the issue that you faced with Notetech in Quality/Escalation Department before going to the public forums. We would like to maintain transparency in our operations and we have always tried our level best to provide an extra mile to customers.

Disclosure of Confidential Information

From time to time, the Disclosing Party may disclose Confidential Information to the Receiving Party. The Receiving Party will: (a) limit disclosure of any Confidential Information to its directors, officers, employees, agents or representatives (collectively “Representatives”) who have a need to know such Confidential Information in connection with the current or contemplated business relationship between the parties to which this Agreement relates, and only for that purpose; (b) advise its Representatives of the proprietary nature of the Confidential Information and of the obligations set forth in this Agreement and require such Representatives to keep the Confidential Information confidential; (c) shall keep all Confidential Information strictly confidential by using a reasonable degree of care, but not less than the degree of care used by it in safeguarding its own confidential information; and (d) not disclose any Confidential Information received by it to any third parties (except as otherwise provided for herein).

You can know more about our updated privacy policy at info@notetech.com . If you do not accept or understand any part or parts of our ‘Terms of Service and Policies’, please contact us immediately prior to signing up with our service. If you do have any questions about our privacy policy write to us to info@notetech.com